Refund policy
At TradeAI Toolkit, we sell digital products that are delivered instantly after purchase.
Because our products are digital downloads, we do not usually offer refunds once the product has been accessed, downloaded, or delivered.
By purchasing a digital product from TradeAI Toolkit, you agree to receive instant access to the digital content and acknowledge that your right to cancel may be affected once access has been provided.
When refunds may be considered
We may offer a refund or replacement if:
- You purchased the wrong product by mistake and have not downloaded or accessed it.
- The download file is faulty or cannot be accessed.
- You were charged incorrectly.
- The product you received is materially different from the description on our website.
Digital product support
If you have trouble accessing your download, please contact us and we will help resolve the issue.
Email: support@tradeaitoolkits.com
No guarantee of business results
Our toolkits provide templates, prompts, guides and educational resources. We cannot guarantee specific business results, revenue, leads, customers, quote acceptance rates or profit increases.
You are responsible for reviewing and customising all AI-generated outputs before using them with customers.
Refund request timeframe
Refund requests must be made within 14 days of purchase.
To request help or a refund review, contact:
support@tradeaitoolkits.com
Please include:
- Your name
- Order number
- Product purchased
- Reason for request